Frequently Asked Questions
Everything you need to know about bringing luxury home.
What is the typical shipping timeline for furniture?
Standard shipping for small decor items takes 3-5 business days. For larger furniture pieces, delivery typically takes 2-3 weeks as we use specialized white-glove couriers to ensure your items arrive in perfect condition.
Do you offer international shipping?
Currently, LiberNovo ships to the continental United States and Canada. We are working on expanding our logistics network to include Europe and Australia in the near future.
What is your return policy for home decor?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, provided the item is in its original packaging and unused condition.
Are your materials sustainably sourced?
Yes, sustainability is at the heart of LiberNovo. We partner with artisans who use FSC-certified wood, recycled metals, and organic textiles to minimize our environmental footprint.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.